Privacy Policy

1. Introduction

Jellybean Technology ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Jellybean Technology is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

• Identity Data: Name, title, company name
• Contact Data: Email address, telephone numbers, postal address
• Service Data: Information about your property, technical requirements, and service preferences
• Communication Data: Records of correspondence and communications with us
• Financial Data: Payment details, bank account information (for processing payments)

2.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Information about how you use our website

2.3 Information from Third Parties

We may receive information about you from third parties such as business partners, referrals, or publicly available sources.

3. How We Use Your Information

We use your personal data for the following purposes and legal bases:

4. Data Sharing

We may share your personal data with:

• Service Providers: Third parties who assist us in providing services (e.g., payment processors, IT support)
• Equipment Suppliers: Manufacturers for warranty registration and support
• Professional Advisers: Lawyers, accountants, and insurers where necessary
• Regulatory Bodies: Where required by law or to protect our legal rights

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

We do not sell your personal data to third parties.

5. International Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with adequate data protection laws as determined by the UK government
• Standard contractual clauses approved by the Information Commissioner's Office (ICO)
• Other legally approved transfer mechanisms

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are:

• Customer records: 7 years after the end of our business relationship (for legal and accounting purposes)
• Enquiry data: 2 years from last contact if no contract is entered
• Marketing consent: Until you withdraw consent
• Website analytics: 26 months

7. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure password policies and access controls
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of data when no longer required

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

9. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website functionality

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. CCTV Data Processing

When we install CCTV systems, please note:

• We do not have ongoing access to your CCTV footage unless specifically arranged for maintenance purposes
• You (the customer) are the data controller for any CCTV footage captured by your system
• You are responsible for complying with data protection laws regarding your CCTV system, including displaying appropriate signage and managing subject access requests
• We can provide guidance on CCTV compliance obligations upon request

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For significant changes, we will notify you by email or through a notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Addresses

• Jellybean Technology HQ: No 6, The Stables, Elmhurst Business Park, New Farm, Elmhurst, Lichfield, Staffs, WS13 8EX

Jellybean Commercial Ltd - Company number 13697984

Telephone

• Jellybean Technology / Commercial Ltd: 0333 0501829
• Midlands Office: 0121 318 6677
• Jellybean Cyber: 0333 880 0922

Email

• General: info@jellybeantechnology.co.uk
• Accounts: accounts@jellybeantechnology.co.uk
• Support: support@jellybeantechnology.co.uk
• Jellybean Cyber: info@jellybeancyber.co.uk

We aim to respond to all enquiries within 5 working days.

13. Supervisory Authority

The supervisory authority for data protection in the UK is the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF